How long does delivery take?
Chicken coops, chicken runs and other large or heavy items such as egg produce display stands will usually take 3 – 5 days to arrive, or if not in stock then delivery may extend to 10 – 15 business days. However, we will confirm the expected delivery date prior to dispatch. Unless otherwise stated, all Henny Penny poultry housing products are fully assembled and will arrive on a pallet on a large curtain-sided lorry.
Do I need to be at home to receive my delivery?
Yes. All items will need to be signed for, unless they can be sent by Royal Mail. Deliveries are typically made Mon – Fri between 8.30am and 5.30pm. If this is not possible or you have special requirements please send an email with the details to firstname.lastname@example.org. We will do all we can to accommodate your needs. For more details about deliveries, please read our Shipping information.
Can you delivery to an area not covered by your standard shipping charge?
We will always do out best to accommodate your needs. However in some cases deliveries to other more remote parts of the UK eg Scottish Highlands, Northern Ireland, the Isle of Wight and also Southern Ireland may incur extra shipping costs. For full details please refer to our Shipping information, or if you are in doubt about any aspect of your delivery, please contact us before placing your order.
Do the chicken coops come flat packed?
No, all our hen houses come fully assembled (unless otherwise stated). As they are made from quality materials and not cheaper lightweight wood used by some other manufacturers, it is advisable to have an additional pair of hands available to assist with positioning your coop on the day of delivery.
I’ve had other hen houses before which have rotted and been difficult to clean.
Our houses are amongst the finest quality you can buy and are built to last. For maximum lifespan they are pressure treated with Tanalith, which is eco-friendly and totally safe for animals. Internally each coop has been designed for easy cleaning, and the tall access door ensures you won’t need to go crawling on your hands and knees!! In addition, each hen house is raised off the floor for protection from both rot and vermin.
How many chickens should I keep?
Chickens do not thrive if they are alone, as they are pretty social animals. Most people keep at least 3 chickens rather than 2, just in case something happens to one of them.
Can I have different breeds of hen together?
It does not matter if you mix breeds. In fact we personally prefer to see different types of chickens together, but it doesn’t matter either way.
How many eggs will a chicken produce?
This varies from breed to breed, but for a healthy bird you can expect around 250 – 300 eggs per year. In colder weather chickens may lay less frequently, and older birds are likely to lay less than younger birds. As a rough guide you can expect egg numbers to reduce by 10% per bird per year.
How much noise do hens make?
Female chickens don’t make very much noise at all, other than the occasional soft cluck. It’s very soothing to listen to them as they go about their business. It’s worth checking your house deeds in case they state that you are not allowed to keep chickens at your property.
A cockerel on the other hand, well that’s a different story! They will crow quite loudly in the morning for a while, and sometimes in the late afternoon. It’s possibly something you may want to discuss first with any close next-door neighbours out of courtesy, as well as checking any by-laws or covenants that look to prevent disturbance caused by cockerels crowing.
Should my chickens be locked up at night?
Yes. You need to protect your girls from Mr Fox and any other enemies such as badgers or rats. The good news is that every Henny Penny hen house is very strong and can be easily secured.
How long do chickens live?
Many chickens will live for 5+ years, and in some cases even longer if they are well looked after.
Will chickens attract vermin?
As long as you ensure that any food spillage is minimised and your regular feed is stored in a vermin secure container (eg a metal dustbin), rats won’t be a problem. They are not interested in hens, just their food. All Henny Penny poultry housing and runs are designed to keep out Mr Fox and Mr Badger, so when you close your girls up for the night you can rest assured they will be safe and sound. It’s best not to put feeders in the coop, and always store them securely at night.
How much space do chickens need to exercise?
Free range hens will not stray far from their home. Although 10 square feet is required as a minimum, we would suggest having an area to let them roam free of at least 20 square feet for 3 – 4 large chickens.
How do I stop my chickens flying away?
Chickens don’t really ‘fly’ like other birds, but they can get airborne in order to get over fences. We recommend that you have your chickens’ wings clipped (just one wing per hen) which will prevent this without harming the bird. It’s easy enough to do yourself, or you can usually ask the person supplying your chickens to do it for you.
Will chickens do any damage to my garden?
Chickens do love to scratch about, whether on grass or soil. They can’t help it – it’s what they do! If you have the space then setting aside a designated chicken area will help. If not, then moving your hen house (and run) to a different position each week will protect the grass from concentrated use.
Similarly with soil in flower or vegetable beds, chickens will tend to scratch around, so try to protect your plants with some inexpensive fencing or netting. On the plus side, you won’t be troubled by slugs or snails after a while, as chickens love these!
If you intend to keep your girls in an area without grass, ie rough land or concrete, then we suggest you create a run area covered in bark chippings about 2 - 3 inches deep. They will be quite content to scratch around in here, though you will contain any mess around the edges if you place your run within a raised wooden bed or something with sides. And to clean the run area all you’ll have to do will be to sweep the out chippings once a month and replace them with new ones. Easy!!
Will I need a cockerel?
No – unless you want to breed chicks! Your girls will happily lay eggs without the need for a cockerel. If you would like a cockerel then there is no reason not to have one! However, you might want to consider the feelings of any close neighbours you may have, as they do tend to crow quite loudly!
What do I feed the chickens?
You can feed your hens with ‘layers pellets’ or ‘mash’. With newly re-homed girls then use ‘ex-battery crumbs’ for a couple of weeks, gradually mixing in layers pellets until they are happy with pellets. Always use quality feedstuff in order to maximise your egg production, and always make sure they have plenty of water to drink.
Do you have to register an account to place an order?
If you are ordering for the first time then you will automatically be taken to a registration page when you proceed from the basket page. When placing additional orders then you will simply be able to login, and you’ll then see all your previous contact details. For your security we do not store any payment details such as credit or debit card numbers, so you will need to complete these with each transaction.
What if I want to cancel/return my order?
At Henny Penny Hen Houses we're committed to providing only the highest quality products that we feel sure you'll enjoy for many years. However there may be a time when you need to exchange or return something you've bought. Please make sure that you check your items carefully before they are used.
All items constructed from wood (eg chicken coops, chicken runs and egg produce stands) are covered by our 30-day money-back guarantee. So just return them to us unused, in their original undamaged packaging, in a saleable condition, quoting your order number and we'll give you a replacement or a refund. For full details please see our Terms & Conditions. Our 30-day money-back guarantee does not affect your statutory rights.
What if the chicken house I purchase develops a fault?
All our hen coops and poultry housing products are quality built by craftsmen using the very best materials, and are expected to last for many years. However, in the unlikely event that a fault occurs (other than fair wear and tear or mis-use) within the first three years, we'll repair the product or, if that's not possible, give you a replacement.
Am I covered by Distance Selling Regulations?
If you have ordered online or by telephone you have a statutory right to cancel your order under the Distance Selling Regulations and receive a full refund. This does not apply to items personalised or made to your specification, or perishable goods (e.g. feedstuffs).
Can I add to an existing order?
Yes, just call us on 01904-819000. Let us know your original order reference and the details of the additional items you require.
Can I place an order from overseas?
If you are overseas but require delivery to the UK or Ireland then that is no problem. If you require delivery to any other country then please send an email to email@example.com with your requirements and we will let you know what we can do.
How can I pay for my purchases?
You can use Visa or Mastercard credit and debit cards, as well as PayPal. Alternatively if you wish to pay via BACS please contact us directly.
Are my details secure?
Yes. A padlock will be visible in the bottom right of your web browser, this means you are in secure mode – this should always be present when entering personal or payment details. Being in secure mode means all your details are encrypted for increased security (128 bit). Secure Socket Layer (SSL) is also used for all orders placed, which prevents you from inadvertently revealing any personal information.
Henny Penny participates in ‘Verified by Visa’ and ‘MasterCard SecureCode’ for added online payment security. These services are offered by Visa and MasterCard, in association with the bank that has issued your credit / debit card. It is aimed at protecting your details when shopping online by ensuring your card is not being used by someone else and is becoming a standard across all shopping websites.
Lastly, we do not store your payment details or share your information with anyone else.
What should I do if my credit/debit card was refused when placing an order?
If your credit or debit card was refused while ordering online then please re-submit your order using a different card. For details on why your card was refused, please contact your card issuer.